FCC

90% of passengers receive baggage within 30 minutes at 6 airports

2024-05-24

Over 90% of passengers receive their goods within 30 minutes of an aircraft landing at Delhi, Mumbai, and four other major airports, demonstrating a considerable improvement in baggage delivery times over the past four months, according to the civil aviation ministry.

This comes after the six main airports in the nation—Delhi, Mumbai, Kolkata, Chennai, Hyderabad, and Bengaluru—started an initiative in January by the Bureau of Civil Aviation Security (BCAS) to improve the luggage delivery systems of domestic airlines.

When the experiment began on January 14, according to the Ministry of Civil Aviation, just 62.2% of passengers were receiving their bags within the IATA-mandated time frames. In order to expedite baggage delivery, efforts were undertaken to overhaul and update equipment, services, and monitoring following a thorough examination of the situation by the BCAS and domestic airlines.

Due to this, the proportion of bags delivered on time increased to above 90% starting in March 2024, and the percentage of bags delivered within 30 minutes peaked in May 2024 at 92.5%.After it launched the initiative, the bureau monitored the baggage arrival times of all airlines at the six airports on a weekly basis and found that they were not according to the standards set in the operation, management, and delivery agreements (OMDAs). OMDAs are the agreements the Airport Authority of India signed with the Delhi and Mumbai airports during their privatisation in 2006. It defines standards of service that the airport must provide to passengers.