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BBMP Pledges Faster E-Khata Processing Amid Citizen Complaints

2024-12-13

Facing mounting complaints over delays in e-khata issuance, the Bruhat Bengaluru Mahanagara Palike (BBMP) has promised to resolve the issue within 10 days. BBMP Chief Commissioner Tushar Giri Nath assured citizens that efforts are underway to expedite processing rates from the current 2,000 to a target of 10,000–15,000 applications daily.

"We have cleared 90% of the 90,000 pending applications, leaving only 4,500 to process. To meet the demand, over 800 additional staff and assistant revenue officers (AROs) have been deployed to manage applications in each ward," Nath stated.

Persistent Delays Spark Frustration Despite progress, many residents remain dissatisfied. Shivaram Reddy from KR Pura shared, "I applied two months ago, but every visit to the BBMP office ends with a 'come back next week' response." Similarly, Deepa Rajan from HSR Layout reported issues with the online application process and lack of clarity from the helpline.

Tech-Based Solutions Introduced To address these challenges, BBMP has launched a dedicated helpline (9480683695) and a QR code for online submissions, with resources shared on the Karnataka Department of Information and Public Relations' Facebook page.

As BBMP works towards achieving its target, citizens hope these measures will lead to a more efficient and transparent process.