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Western Railway Mumbai Logs Rs 1 Billion in Digital Payments

2025-07-18

In a significant boost to the Digital India initiative, the Mumbai Division of Western Railway has recorded over Rs 1 billion in digital payments across 97 stations over the past year, highlighting its leading role in modernising Indian Railways’ ticketing systems.

Transitioning from cash-based transactions, the division’s swift digital adoption is credited to the rollout of QR code-based payments and the Unreserved Ticketing System (UTS). These platforms enabled seamless, contactless ticketing and played a key role in the shift, according to Chief Commercial Manager Ganesh Jadhav.

To promote safety and awareness, Western Railway previously collaborated with Chhota Bheem, the popular animated character, to connect with families and educate younger audiences on railway safety protocols. Chief Public Relations Officer Vineet Abhishek described the initiative as a strategic move to engage diverse age groups using familiar media figures.

The Mumbai Division’s digital milestone exemplifies Indian Railways’ broader push towards technology-driven public service delivery.