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Cat Introduces Services Commitment With CVA From 2026
2025-12-23
Caterpillar has announced a new Services Commitment linked to its Cat Customer Value Agreement (CVA), aimed at reducing downtime and simplifying equipment ownership for customers. The upgraded commitment will be available with CVAs from 2026 and is being rolled out globally in phases, subject to regional availability.
Under the new Services Commitment, CVAs that include dealer labour will offer a two-day repair assurance for common repairs. If repairs are not completed within the stipulated timeframe, customers will be compensated. In addition, the commitment includes Parts Next-Day availability for maintenance, wear and repair parts, enabling customers to collect parts from their preferred dealer location the following day.
According to Caterpillar, the initiative is designed to help customers manage downtime more effectively while ensuring predictable service outcomes. Ebban Clause, Vice President – Sales and Marketing, Construction Industries Services Division, said the programme focuses on delivering hassle-free equipment ownership by combining faster repairs with assured parts availability.
Simplified Equipment Ownership
The new Services Commitment builds on the existing benefits of Cat CVAs, which offer flexible coverage options tailored to customer requirements. These include portability and transferability features, along with access to equipment health insights through digital tools such as VisionLink and Cat Inspect.
Customers under a CVA also receive expert support from their local Cat dealer, along with genuine Cat parts and fluids for scheduled maintenance delivered at the required location and time. The Parts Next-Day commitment is expected to improve machine uptime, particularly during unplanned maintenance events. The global rollout of CVAs with the new Services Commitment is scheduled to begin in the first quarter of 2026 and continue through 2027.
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